Customer Service Representative

Zafify · India

2. Executive – Revenue Operations (Abandoned Cart Recovery) - B2C

• Experience: 4+ year
• Must have: Travel industry background (Eg: MMT, Goibibo, Yatra.com etc) and abandoned cart recovery experience
• Relevant backgrounds: Outbound Calling, Tele-Sales, Inside Sales, Customer Retention or Customer Success
• Budget / CTC: ₹8 - 10 LPA (Fixed)
• This is primarily a B2C role , involving outbound calls to customers who abandoned their purchase journey, understanding objections and assisting them toward conversion.
• Strong persuasion, objection handling, rapport-building and customer engagement skills are essential.
• Candidates should be comfortable working with contact, productivity and conversion targets .
• E-commerce/digital commerce and Salesforce/CRM experience will be preferred.

Common Role Details

• Working Schedule / Shift Timings: 9-hour shift; timings are flexible—10:00 AM–7:00 PM
• Work Model: Work From Office (WFO) | 5 days a week
• Location: Hauz Khas, South Delhi