Operations & Pricing Executive - USA
SCM BPO · India
FULL TIME
Job Description
Company Description SCM BPO delivers comprehensive back-office functions and 24/7 customer support with strong domain expertise and flexible KPO and BPO solutions. Our scalable services are designed to improve work quality, enhance customer satisfaction, increase productivity, and reduce overhead costs for clients across industries. By combining operational excellence with cost-effective delivery, we help organizations optimize their processes and outcomes. Our teams focus on smooth, efficient operations so clients can concentrate on core business activities while we manage critical support functions.
Role Description The Operations & Pricing Executive – USA is a full-time, on-site role based in Kochi. This position focuses on supporting day-to-day operations and pricing activities for US-based clients, including preparing and analyzing pricing proposals, reviewing cost structures, and maintaining accurate pricing databases. The role involves coordinating with internal teams to ensure timely delivery of operational reports, monitoring service performance, and implementing process improvements. The executive will collaborate with sales and account management to align pricing strategies with client requirements, assist in responding to RFQs/RFPs, and support negotiation preparation with clear, data-backed insights. Regular tasks include tracking key metrics, documenting operational workflows, and ensuring compliance with internal standards and client expectations.
Qualifications
Role Description The Operations & Pricing Executive – USA is a full-time, on-site role based in Kochi. This position focuses on supporting day-to-day operations and pricing activities for US-based clients, including preparing and analyzing pricing proposals, reviewing cost structures, and maintaining accurate pricing databases. The role involves coordinating with internal teams to ensure timely delivery of operational reports, monitoring service performance, and implementing process improvements. The executive will collaborate with sales and account management to align pricing strategies with client requirements, assist in responding to RFQs/RFPs, and support negotiation preparation with clear, data-backed insights. Regular tasks include tracking key metrics, documenting operational workflows, and ensuring compliance with internal standards and client expectations.
Qualifications
- Strong analytical skills with the ability to interpret data, perform cost and margin analysis, and support data-driven pricing decisions.
- Effective communication skills, including clear written and verbal communication for working with internal stakeholders and supporting client-facing teams.
- Experience or aptitude in sales support activities, such as assisting with pricing for proposals, coordinating with sales teams, and understanding commercial terms.
- Foundational operations management skills to oversee routine processes, monitor performance metrics, and contribute to workflow optimization.
- Basic project management skills to handle multiple pricing and operational tasks, prioritize deadlines, and maintain organized documentation.
- Proficiency with spreadsheets and business productivity tools (e.g., Excel, PowerPoint, CRM or ERP systems).
- Bachelor’s degree in business, finance, operations, or a related field, or equivalent practical experience.
- Attention to detail, ability to work in a structured environment, and willingness to collaborate across time zones for US client support.
Details
| Company | SCM BPO |
| Location | India |
| Type | FULL TIME |
| Niche | general |