City Operations Manager

Phox Health · India

Phox Health is growing and is looking for a dynamic City Operations Manager for Bengaluru.

We are looking for a high-energy, and execution-focused operations manager who can take ownership of end-to-end medicine deliveries across Bengaluru and lead the next phase of Phox health's growth.

What You'll Own

• Lead end-to-end city operations for last-mile medicine deliveries
• Drive On-Time Delivery, Delivery Success Rate, customer experience and operational SLAs
• Own rider hiring, onboarding, productivity, utilization, retention and performance
• Build efficient route planning, dispatch and fleet utilization strategies
• Manage daily city capacity planning based on demand and shipment volumes
• Identify operational bottlenecks and implement quick, data-driven solutions
• Monitor city-level KPIs and continuously improve operational performance
• Work closely with Product, Tech, Customer Support, Finance and Business teams
• Build scalable SOPs and processes as Phox Health expands

What We're Looking For

Experience: 5–8 Years

Location: Bengaluru

Industry: Last-Mile Delivery/Healthcare Logistics / Pharma / E-commerce / Quick Commerce

• Has strong experience in City Operations / Last-Mile / Delivery Operations
• Has managed large field teams or delivery fleets
• Understands capacity planning, route optimization and delivery economics
• Is highly data-driven and comfortable with operational dashboards and KPIs
• Has strong people and stakeholder management skills