Senior Director Analyst, Customer Service Tech Strategy

Gartner, Inc. · Irving, United States

Gartner, Inc. seeks a Senior Director Analyst to lead research and client engagement for Customer Service and Support Technology. You will author insights, analyze market demands, and guide technology decisions for service leaders and IT executives.

You will present at Gartner events, mentor analysts, and collaborate across teams to shape positions and deliver impactful guidance to clients globally.