Associate
WNS · Gurugram, India
FULL TIME
Job Description
About the Company
We are hiring Associates for an International Voice Profile at our Gurugram location.
About the Role
The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.
Responsibilities
- Handle customer calls for international clients professionally and efficiently
- Understand customer requirements and help them with best available options
- Maintain high standards of communication and customer satisfaction
- Adhere to process guidelines and quality parameters
- Document customer interactions appropriately
Qualifications
- Undergraduate/Graduate freshers are eligible to apply
- Graduates with experience in International Voice BPO domain are also welcome
Required Skills
- Excellent verbal communication skills in English
- Customer-focused mindset and problem-solving ability
Preferred Skills
- BPO International voice experience preferred
5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)
Equal Opportunity Statement
Interested candidates can share their cv's on mail or WhatsApp
Contact Person: HR Smrati Chouhan
Contact Details:
Details
| Company | WNS |
| Location | Gurugram, India |
| Type | FULL TIME |
| Niche | general |