Territory Service Officer - Contractual

Hero MotoCorp · West Bengal, India

Location : East India

Job Location:

Asansol/Durgapur

Murshidabad

Bolangir

Siliguri

Job Summary

We are looking for a Territory Service Officer (TSO) to drive service business, customer satisfaction, process adherence, and dealer capability across the assigned territory.

Key Responsibilities

• Drive service business growth, retention, and customer acquisition at dealer workshops.
• Ensure adherence to HMCL service processes, policies, warranty, FSC, and parts management.
• Implement key initiatives such as We Connect, campaigns, VAS, SPA, and product support programs.
• Monitor parts & oil inventory, service performance, complaints, and customer satisfaction.
• Drive dealer audits, MIP/myScore, Hero Connect, PIN, TIB, and counter-measure implementation.
• Ensure timely FSC and warranty claim settlement.
• Drive manpower availability, training, OJT, and capability development at workshops.
• Organize service camps and customer engagement activities to improve business and loyalty.

Key Skills: Dealer Management Automotive After-Sales Customer Satisfaction Service Business Process Compliance Team Development