Legal crm

ALYF · Mumbai, India

Position: Head – Legal & CRM

Location: Chembur-Mumbai

Industry: Real Estate / Second Homes

As ALYF continues to scale, we’re looking for a senior professional to lead our Legal & CRM functions.

This is a cross-functional leadership role requiring someone who understands both the legal complexities of real estate transactions and the importance of delivering a seamless customer experience.

Key responsibilities:

• Lead legal documentation, agreements, compliance and transaction closures

• Oversee CRM from booking through collections, documentation and handover

• Manage customer escalations and ensure timely resolution

• Coordinate closely with Sales, Finance, Projects and external legal partners

• Build robust processes and systems across Legal & CRM

• Ensure strong governance while keeping customer experience at the centre

We’re looking for someone with 8–12+ years of experience, preferably within real estate, who is commercially sharp, process-driven and comfortable taking complete ownership.