Clinical Support Representative - Evansville

CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.
Field based clinical representative responsible for customer and administrative support, education and streamlining of order processing, working collaboratively with Territory Manager(s) to support goals to drive higher market penetration, act as the revenue specialist through exception management and local payor knowledge within territory and follow the direction of Regional Management.
Responsible for Medical Order Process education and streamlining:
Educate ZOLL Customers and staff on Medical Order requirements including MORe Team partnership
Identify EMR/HL7 order opportunities in accounts and key stake holders
Prioritize competing objectives (patient’s plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL’s medical devices to determine the best path forward for patient’s care and advise providers or their staff accordingly.
Local Payor Landscape expert to increase paying authorization percentages
Partner with TM on ZPM data review for quarterly account business reviews
Manage ancillary ZPM/Customer service needs for HFMS/HST
Be a regional and area resource for ZPM training
Support Duties and Responsibilities:
Be a constant and consistent Clinical Support Representative of ZOLL with customers in a defined territory
Partner with TM on daily processing and servicing of Medical Orders to allow TM to focus on selling opportunities
Provide support and educational activities in a defined territory when the TM is on PTO or the territory is vacant
Build the ZOLL Brand in Accounts:
Lead local tradeshows and account educational opportunities
Provide ZOLL Product presentations and resources for account staff on-boarding programs
Work closely with the marketing department to facilitate local save awareness through social and local media outlets specific to the assigned territory
Hospital Account focus of Key staff relationships: Own and develop key Director Level staff relationships to include Case Management, Quality, Cath Lab, Risk.
Clinical experience providing proficiency navigating hospital flow, document collection, along with competent and confident provider and patient interaction required.
Ability to influence clinical decision-making process through presentation and discussion of clinical data.
Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.Travel Requirements
~ This job is a field-based position in the Sales group. Employee will be responsible for working daily in hospitals, doctors’ offices and other medical establishments within the assigned territory. Approximately 80% travel within a defined geography. Occasionally, atypical hours (evenings and weekends) based on business needs may be required.

Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.