Helpdesk Analyst-ITIL

Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst-ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN). General Duties and Responsibilities: Provide expert-level technical support and lead resolution of complex issues. Act as a technical authority and escalation point for the team. Collaborate across teams to drive operational excellence and service quality. Document solutions, processes, and contribute to knowledge sharing. Mentor and guide junior staff; lead team operations and performance Drive process improvements, automation, and technology adoption. Advanced troubleshooting