Quality analyst

Key Responsibilities: -

Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter s Provide constructive feedback and coaching to agents to improve performanc e Identify gaps in communication, process adherence and customer handlin g Prepare and maintain quality reports, dashboards and analysis for leadershi p Support process improvement initiatives to drive customer satisfaction CSAT, NPS and FC

R
Qualification require

d:
Graduate in any str eam Minimum 1-3 years of exp as a quality analyst in domestic real estate proc

ess