Lead, Tax Resolution Specialist III (Fully Remote)

Patriot Software · Workfromhome, United States

Patriot Software is a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable. This Lead, Tax Resolution Specialist III role combines 70% hands-on tax resolution work with 30% team leadership. You'll work 100% remotely, Monday-Friday 9 AM-6 PM ET, resolving payroll tax notices while helping build the Tax Settings function. What You'll Be Doing: Work the tax notice queue, research root causes, and communicate clear resolutions to customers. Take escalated customer calls, perform quality checks, and coach team members with constructive feedback. Partner with the Tax Manager to develop the Tax Resolution and Tax Settings teams and define what good looks like. What You'll Need: 3+ years of payroll or payroll tax experience responding to customer inquiries and tax notices. 1+ years handling escalations and 2+ years leading in a customer support setting. Working knowledge of federal, state, and local payroll tax procedures across all 50 states. Paid time off, paid holidays, medical, dental, and vision insurance. HSA/FSA accounts, company-paid life and disability insurance, and 401(k) with match. Education reimbursement, home office stipend, flexible scheduling, and opportunities for advancement. Patriot Software Patriot Software is a remote-first, product-led tech company that builds accounting and payroll software for American businesses. With 175+ team members across the U.S., they emphasize a culture of connection, clarity, growth, high trust, and moving quickly with quality. #J-18808-Ljbffr