Senior Manager-Service Management_2522

Senior Manager-Service Management_2522 Overall Objectives of Job Primary point of contact for IT service levels and issues for customer, Global IT CSM & business DPE. Support overall customer relationship and customer satisfaction Responsible for Security and audit compliance, reviews & actions Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to Customer on time(as agreed with DPE/PE) Ensure Service Requests are action in line with contract commitments Reporting in IT Governance Status Meetings / Reports with PMO (Summary of Problem, Incident/RCA, Change, Service Request, Service Level Metrics, IT Security Management / Audit Readiness, Contract Mgmt., Financial Mgmt., IT Operational Trending Analysis, etc.) ensuring IT Serv