Customer Relationship & Retention Specialist (US Market)

Job Title: Customer Relationship & Retention Specialist Industry: Lab-Grown & Natural Diamond Jewelry Location: Remote Employment Type: Full-Time Shift: EST (US Time Zone) Experience: 5–8 Years (Mandatory) Compensation: Up to ₹13LPA (Based on experience and expertise) About Renaissance Jewel Renaissance Jewel is a growing B2C e-commerce brand specializing in fine solid gold and lab-grown diamond jewellery, serving customers primarily across the USA and Canada. We are focused on delivering personalized, high-quality shopping experiences and building long-term customer relationships. About the Role We are looking for an experienced Customer Relationship & Retention Specialist to manage customer retention and relationship recovery for our US market. This role is ideal for someone with experie