Customer Success Manager, Retail & QSR Brands

About the Role: Wooqer is hiring a Customer Success Manager to own a portfolio of growing retail, QSR, and fashion brands across India and the Middle East, many of them founder-led. You'll work directly with founders and entrepreneurs as they scale from a handful of stores to multi-city, multi market chains, helping them build the operational discipline that scale demands. This role is ideal for someone with hands-on retail operations experience who wants to move from running stores to helping founders run theirs better. What You'll Do: • Help founders establish operational discipline, SOP compliance, and audit rhythm across their existing stores • Support smooth go-lives as clients open new stores, cities, and markets, keeping process adoption consistent as the network grows • Use data to