Technology Services & Solutions Engineer

Do you want more than ticket grinding? More than basic installs? More than being stuck in the same role with no path forward? 

Find out more about this role by reading the information below, then apply to be considered.
Teltek is hiring a Technology Services & Solutions Engineer —a hybrid role for a Tier 2 MSP technician who wants to grow into a senior engineer, solutions designer, and eventually a vCIO‑level advisor. You’ll split your time between remote IT support, on‑site technical work, and client-facing advisory responsibilities. You’ll work with telecom, networking, wireless, access control, security cameras, servers, cloud systems, and more—while building the skills needed to step into higher-level engineering and strategic client leadership. If you’re driven, detail‑oriented, customer‑focused, and ready for a role with real upward mobility, Teltek is the place to grow.
Teltek, a Frederick Maryland business, is seeking a Technology Services & Solutions Engineer to join our growing team. This role is ideal for a Level 2 – Level 3 MSP technician who is ready to take the next step in their career—expanding beyond day‑to‑day support into solution design, client advising, and long-term technical strategy.  This position blends remote IT support, on‑site technical work, and client-facing technical advisory accountabilities. As you and the company grow, you will have the opportunity to take on more advanced responsibilities including Solutions Engineering, Technical Account Management, and eventually vCIO advisory work with full training and support. Eligible candidates should be reliable, motivated self-starters with exceptional communication skills, strong documentation habits, and the ability to work autonomously while maintaining excellent customer relationships. • Responsibilities and requirements:Business Phone Systems: configuring, deploying, troubleshooting and training (typically MetaSwitch/Netsapians UCaaS VOIP, MS Teams, and legacy premise-based PBX systems)Installing, configuring and managing Wide & Local Area Networks (Typically Cisco Meraki, SonicWALL and Ubiquiti):Telephone/Internet Service Provider deployments and troubleshootingTroubleshooting/installing IP-based security cameras and access control systemsActive Directory and DNS administrationTroubleshooting/administration/deployment of Windows/Apple desktop and server operating systemsTroubleshooting/administration/deployment of Microsoft 365 and other MS applicationsMonitoring and managing data backups and disaster recovery devicesAssisting sales team with site surveys and solution designs (sales engineering)Various cloud technology migrations, administration and supportProvide onsite and remote end-user/administrative training on various phone systems, Microsoft and cloud-based technologiesMaintaining clear, thorough documentation of installs, configurations and client environmentsMentoring technicians as you grow into more senior responsibilitiesDetails:Experience: 5+ years working in an MSP business with physical onsite technology installation experience; Teltek will invest in right candidateWork Location: Client Sites Across DMV; Teltek Office: Frederick, MDHours: Monday Through Friday 8:00 AM to 5:00 PM; occasional after hours/on callEnvironment: Estimated 70% local DMV field work; 30% remote/office support; will vary based on client needs.Travel: Some out of state travel will be required with advanced noticeSecurity Clearance: Not RequiredRequirementsExceptional emotional intelligence, customer service, communication and documentation skillsValid driver’s license, Clean backgroundand driving recordMotivated, hardworking and an independent self-starterProficiency in verbal and written EnglishAbility to lift up to 50lbs independentlyAbility to work at heights up to 30 feet utilizing a lift and/or laddersSome formalized technology training/education/certification(s) or equivalent on the job xzbcwsv experience (CompTIA Network+ and A+, Microsoft 365/Azure certifications, CCNA, etc.)Ability to demonstrate the ability to support to a wide variety of technologies across various businesses segmentVeterans are strongly encouraged to applyMembers of the Teltek Team are Compensated with the Following Benefits:3 Weeks Paid Vacation/PTO*7 Paid Holidays + Your Birthday as a Bonus PTO DayCompany Car Use for Client Visits*Competitive Pay with Multiple Performance Based IncentivesDiversity of Technologies to SupportPremium Healthcare Plan Coverage Contributions *Room to Grow — Increasing Responsibility and Career Advancement Opportunities Within Teltek, Plus Ongoing Technical CertificationsPart Time Telecommuting Option*Potential for Domestic and International TravelRetirement Plan Contributions*Team-Centric Collaborative Work EnvironmentCompany Cell Phone, Laptop and Tools ProvidedFree Parking*indicates benefit availability post-orientation period/minimum tenure requiredBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offPaid trainingProfessional development assistanceTuition reimbursementVision insuranceWork Location: On the roadWork Location: In person