Customer service representative

Job Overview

We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice.

Key Responsibilities

Handle customer inquiries through voice channel. Assist customers with healthcare-related queries such as claims, policies, benefits, and service requests. Support electronic retail customers with order tracking, product information, returns, exchanges, warranty-related concerns, and troubleshooting guidance. Resolve customer concerns efficiently while maintaining high service standards. Escalate complex issues to the appropriate teams when required. Maintain accurate records of customer interactions and follow-up activities. Meet quality, productivity, and customer satisfaction targets.

Requirements

Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to work in a fast-paced environment and handle multiple tasks. Basic computer proficiency and willingness to learn new systems. Prior customer service or BPO experience is preferred but not mandatory for certain roles.