Membership & Operations Coordinator
Clayton Services · Houston, United States
FULL TIMEpart_time
Job Description
Job DescriptionJob DescriptionClayton Services is searching for a Membership & Operations Coordinator to join a growing, family-focused business in the Houston Heights area. The Membership & Operations Coordinator will oversee day-to-day front-of-house activities while driving membership growth, trial conversions, client retention, and studio operations.
This position is ideal for someone who is personable, organized, highly sales-forward, and enjoys building relationships with customers in an energetic, family-oriented environment.
Job Type: Temp-to-Hire
Pay Rate: $16.00/hour
Schedule: Monday - Friday, 9:00 AM - 1:00 PM
Location: Houston Heights; 100% onsite
Membership & Operations Coordinator Responsibilities:Welcome new families, give studio tours, and convert intro offers and trial classes into active memberships.Diligently follow up on every trial and lead via calls and emails, including 2-week trial clients and expired trial leads, while maintaining the Intro Offer Lead Sheet.Track lead conversions and outreach metrics to report progress and strategy effectiveness to studio leadership.Promote seasonal offers, membership options, packages, and studio events to families in-studio.Manage front-of-house operations including opening and closing procedures, lights, thermostat, music, alarm, and lock-up.Keep the studio clean, organized, and guest-ready, including between-class cleanup, restroom maintenance, check-in area upkeep, and Friday deep cleans.Manage bookings, party confirmations, and party tracking using Walla, and assist instructors with class setups.Build and schedule weekly newsletters, create social media posts and event graphics in Canva, and post weekly schedules on Instagram.Monitor studio supply levels and flag reorder needs prior to running out.Answer parent emails, phone calls, and texts promptly and professionally. Membership & Operations Coordinator Skills and Abilities:Strong membership or subscription sales mindset with proven comfort conducting outbound calls and texts, handling objections, and asking for the sale.Warm, gracious, and engaging demeanor when interacting with both adults and children.Highly organized, reliable, and able to work independently with minimal direction.Proficiency with Google Suite, Canva, and social media platforms; willingness to learn studio management software.Excellent written and verbal communication skills with a prompt and professional approach.Hands-on work ethic with a strong sense of pride in maintaining a polished, clean space.Membership & Operations Coordinator Education and Experience:High school diploma or equivalent required.Previous membership or subscription sales experience (boutique fitness, wellness studios, hospitality, enrollment, or similar) strongly preferred.Customer service or front-of-house operations experience in a client-facing or hospitality environment preferred.Experience using scheduling, CRM, or POS software (e.g., Walla) is a plus.
Membership & Operations Coordinator - Immediate need. Apply today!
This position is ideal for someone who is personable, organized, highly sales-forward, and enjoys building relationships with customers in an energetic, family-oriented environment.
Job Type: Temp-to-Hire
Pay Rate: $16.00/hour
Schedule: Monday - Friday, 9:00 AM - 1:00 PM
Location: Houston Heights; 100% onsite
Membership & Operations Coordinator Responsibilities:Welcome new families, give studio tours, and convert intro offers and trial classes into active memberships.Diligently follow up on every trial and lead via calls and emails, including 2-week trial clients and expired trial leads, while maintaining the Intro Offer Lead Sheet.Track lead conversions and outreach metrics to report progress and strategy effectiveness to studio leadership.Promote seasonal offers, membership options, packages, and studio events to families in-studio.Manage front-of-house operations including opening and closing procedures, lights, thermostat, music, alarm, and lock-up.Keep the studio clean, organized, and guest-ready, including between-class cleanup, restroom maintenance, check-in area upkeep, and Friday deep cleans.Manage bookings, party confirmations, and party tracking using Walla, and assist instructors with class setups.Build and schedule weekly newsletters, create social media posts and event graphics in Canva, and post weekly schedules on Instagram.Monitor studio supply levels and flag reorder needs prior to running out.Answer parent emails, phone calls, and texts promptly and professionally. Membership & Operations Coordinator Skills and Abilities:Strong membership or subscription sales mindset with proven comfort conducting outbound calls and texts, handling objections, and asking for the sale.Warm, gracious, and engaging demeanor when interacting with both adults and children.Highly organized, reliable, and able to work independently with minimal direction.Proficiency with Google Suite, Canva, and social media platforms; willingness to learn studio management software.Excellent written and verbal communication skills with a prompt and professional approach.Hands-on work ethic with a strong sense of pride in maintaining a polished, clean space.Membership & Operations Coordinator Education and Experience:High school diploma or equivalent required.Previous membership or subscription sales experience (boutique fitness, wellness studios, hospitality, enrollment, or similar) strongly preferred.Customer service or front-of-house operations experience in a client-facing or hospitality environment preferred.Experience using scheduling, CRM, or POS software (e.g., Walla) is a plus.
Membership & Operations Coordinator - Immediate need. Apply today!
Details
| Company | Clayton Services |
| Location | Houston, United States |
| Type | FULL TIME |
| Niche | general |
| Experience | part_time |
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