Sr Dynamics 365 Analyst - Customer Service

MSC Technology · Tamil Nadu, India

Requirements Gathering: Ability to define business and functional requirements by engaging with stakeholders, ensuring alignment with Microsoft Dynamics 365 and Power Platform capabilities.

Solution Design: Expertise in collaborating with Solution Architects and Developers to create high-level and low-level solution designs.

Product Vision: Capability to work closely with the Product Owner to shape and contribute to the Product Vision.

Backlog Management: Proficiency in owning and managing the Product Backlog, documenting requirements in User Stories, and securing sign-off from the Product Owner before development.

Functional Design: Ensure that solutions meet user needs and are consistent with Dynamics 365 and Power Platform capabilities.

Development Support: Provide daily support to the Development Team, including detailed specifications and descriptions of User Stories.

Dependency Management: Skill in managing dependencies of the Product Backlog with other products.

Configuration and Testing: Ability to perform basic configuration tasks and execute tests effectively.

Training and Documentation: Contribute to the development of training materials, process documentation, and Gap Analysis.

User Support: Assist Key Users in testing activities, providing guidance, and addressing their inquiries.