Intake Specialist

Intake Specialist Intake Full-Time

Interested in this role You can find all the relevant information in the description below.
We are looking for talented individuals to join our growing team! Known for outstanding customer service and exceptional results, we are committed to achieving the best possible outcomes for our clients. Bring your knowledge, creativity, confidence, and passion to our team and be part of our dedication to winning!
The Intake Specialist position is based in our Holiday, Florida office and is an in-office position.Summary: The Intake Specialist supports the organization’s mission and goals by providing exceptional service to potential clients, vendors, and internal customers. The Intake Specialist is responsible for appropriately responding to telephone calls and other methods of contact to empathetically assess each potential client’s unique situation and highlight the professional services available to support them.
Essential Functions: Answer incoming calls on advertisement lines in a timely manner. Establish trust and rapport with potential new clients from initial contact by using exceptional emotional intelligence and communication skills. Ensure clarity, empathy, and professionalism in every client communication.Handle potential client leads listed in the case management systems that have not been assigned. Follow up on leads according to the department schedule and continually follow up on leads that are unresponsive.Assess each potential client’s unique situation and confidently present the best course of action and the strategies available to support their path to settlement.Perform accurate data entry, including proper grammar, spelling, addresses, medical information, and other relevant details, in the case management system. Ensure questionnaires are fully completed and complete and accurate notes are recorded in the Description of Incident section to provide additional details.Follow up with potential clients to ensure all necessary documentation to support their case is received.Seamlessly transition newly retained clients to the appropriate practice area.Complete special projects as assigned.
Required Skills/Abilities: Exceptional telephone-based customer service skillsAbility to effectively communicate with clients from diverse backgrounds; bilingual (Spanish) a plusAbility to manage multiple tasks simultaneously, prioritize effectively, and maintain accurate recordsDependable and reliable with excellent attendance and a strong work ethicHigh attention to detail and strong organizational skillsQuick to learn and able to work with minimal supervision
Education & Experience: High school graduate or equivalent; some college a plusProficiency with Microsoft 365, including Outlook, Word, and ExcelLegal case management database experience a plusFamiliarity with basic personal injury law concepts and terminology preferred
Benefits12 paid holidays annually10 days of paid time off annually5 days of paid sick leave annuallyMedical, dental, and vision insurance401(k) with fully vested safe-harbor company match after 1 year of service
As a multi-state employer, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, and other relevant considerations.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.We are an equal opportunity employer, and we welcome applicants from all backgrounds.
DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. xzbcwsv Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.