Director of Market Operations (Rockville)

Who We Are Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises – a never-ending to-do list, constant maintenance, and unexpected upgrades. Since 2003, we've assisted hundreds of homeowners with a simple motto: “one call solves it all.” Our monthly home maintenance and management services are designed to let homeowners reclaim their precious free time. Join our passionate team in our shared mission to create lifelong relationships with our members, transforming homeownership into a truly hassle-free experience. The Role The Director of Market Operations will support day-to-day operating performance across our markets. This leader works with the local team to deliver a best-in-class member experience measured by NPS, retention, and LTV. This is a hands-on operating role. You will be in homes, on schedules, and in the numbers every week. You will work closely with the Head of P