ECC Technician Manager

Philadelphia Animal Specialty and Emergency · United States

Description

PASE is looking for an experienced veterinary technician ready to step into a leadership role on our overnight team. As ECC Clinical Manager, you will own the nightly operations of our Emergency and Critical Care service, working side by side with our hospital service leaders to keep patient care running at the highest level after hours.

This role splits your time between hands-on clinical work and hospital leadership, roughly 75 percent clinical duties and 25 percent administrative. You will co-lead the service alongside the other ECC Clinical Manager, oversee support staff, manage scheduling and workflow, and act as the connective tissue between the overnight team, swing shift, and the rest of the hospital. You will have a technician manager, hospital administrator, and service head backing you every step of the way.

If you are a technician who has outgrown the bedside role but does not want to leave clinical medicine behind, this is a position built for you.

What you will do:

• Co-lead the overnight ECC team alongside the other ECC Clinical Manager, setting the tone for high-quality, progressive patient care
• Manage staffing, scheduling, on-call coverage, PTO, and time card accuracy in partnership with the Technician Manager
• Coach and develop technicians and assistants, contributing to training, leveling, and assessment materials across the department
• Deliver feedback and hold your team accountable to PASE standards, with kindness and consistency
• Maintain strong communication across departments, including email and Slack responsiveness and onboarding new hires into hospital systems
• Partner with the Head of Emergency Medicine and Head of Critical Care to improve daily workflow and manage caseload
• Champion regulatory compliance (DEA, OSHA) and help build out SOPs that support safe, efficient, forward-thinking medicine
• Run regular team meetings and participate in PASE management meetings
• Represent PASE at community, recruiting, and educational events as needed

Requirements

Education

High school diploma or GED equivalent
CVT required, or actively pursuing licensure
VTS (ECC) preferred, not required (higher pay range or VTS)

Experience

3+ years of veterinary emergency and critical care experience required
Specialty and management experience preferred

Skills and Strengths

Confident, steady leadership: able to resolve conflict and hold people accountable with respect
Clear, effective communicator who brings a positive and encouraging presence to staff and clients
Sound judgment in distinguishing major from minor issues in patient and client care
Strong time management and organizational skills
Comfortable navigating difficult conversations and misdirected frustration with composure
Physical Requirements

Lift or carry up to 40 lbs to waist height independently; assist with animals over 40 lbs
Restrain and walk animals up to 200 lbs
Stand and walk on hard surfaces for up to 10 hours per day