Head - Operations

TIH | IIT Bombay · Mumbai, India

Job Summary

The Head - Operations will lead end-to-end business operations for the Hub, driving execution of programs, funds, and partnerships within a fast-paced, delivery-focused environment. As a member of the senior management team, this role combines strategic planning with hands-on operational leadership — overseeing Program Management, Business Operations, Administration, and Legal functions, while working closely with the CTO/CEO on technology commercialization.

Job Description

Strategic & Leadership

• Serve as a core member of the senior management team, contributing to the Hub's long-term strategic planning.
• Build and lead high-performing teams across Program Management, Business Operations, Administration, and Legal, ensuring smooth coordination across functions.
• Champion a culture of high performance, accountability, and compliance-driven decision-making across the organization.
• Benchmark Business Operations OKRs against industry best practices and drive continuous improvement.

Program & Fund Execution

• Own execution of the annual business operations plan, including budgeted program targets and fund deployment.
• Design and execute Calls-for-Proposal (CFPs) across Entrepreneurship Development, Technology Development, and Skill Development tracks.
• Partner with the CTO to ensure efficiency and effectiveness at every stage — from CFP design through sanction letter issuance — and to identify problem statements that translate into product development and commercialization opportunities.
• Monitor and track investments made in portfolio startups.

Commercialization & Partnerships

• Identify and pursue commercialization opportunities for technologies emerging from the Hub, developing proposals in consultation with the CTO, CEO, and legal experts.
• Serve as the primary point of coordination with IITB departments, expediting and resolving project-related matters.

Process & Governance

• Develop and implement SOPs and streamlined processes across all functions under this role, leveraging automation and workflow tools to improve efficiency.
• Ensure compliance is embedded in decision-making and cultivate the same discipline across the team.

Required Experience and Qualifications

• MBA/PGDM or Master's/M.Tech/MS in Management, Engineering, Technology, Science, or a related discipline from a reputed institution.
• 10–15+ years of experience managing end-to-end business operations, ideally within a complex, multi-stakeholder organization.
• Proven track record delivering large-scale programs involving multiple stakeholders, budgets, milestones, and measurable outcomes.
• Demonstrated experience building SOPs, streamlining processes, and driving operational efficiency through workflow/automation tools.