Infrastructure & Technical Support Intern

Kasplo · Bengaluru, India

Role: Infrastructure & Technical Support Intern

Location: Bengaluru

⏳ Duration: 3 Months

Stipend: 15,000/Month

Opportunity: Full-time conversion based on performance

About the Role:

Kasplo is looking for an Infrastructure & Technical Support Intern to join our Infrastructure and Technical Support team.

This is a paid, hands-on 3-month internship designed for a graduate who wants to build practical experience in IT support, system administration, networking, email infrastructure, and technical customer support .

During the internship, you will work closely with the technical team and gain exposure to real-world infrastructure and support environments. High-performing interns may be considered for a full-time Infrastructure & Technical Support Engineer opportunity based on their performance, learning, ownership, and overall contribution during the internship.

What You'll Work On:

IT & System Administration

• Assist with setting up and troubleshooting employee laptops, software, and system-related issues.

• Support office internet, Wi-Fi, and basic networking requirements.

• Assist with managing IT assets, software access, and system configurations.

• Coordinate with internet, hardware, and other IT vendors when required.

• Maintain IT and infrastructure documentation.

Email Infrastructure & Operations

• Assist the team in monitoring and supporting Kasplo's email delivery infrastructure.

• Learn and work with concepts related to SMTP, MTA, DNS, and email delivery systems .

• Monitor email delivery workflows and identify basic delivery issues.

• Analyse logs, queues, errors, bounces, and delivery responses with guidance from the technical team.

• Assist with server and MTA monitoring, configuration, and troubleshooting.

• Work with email authentication concepts including SPF, DKIM, and DMARC .

• Support the team in maintaining the reliability and performance of email infrastructure.

Technical Customer Support

• Handle and track technical support requests through Freshdesk .

• Assist in troubleshooting customer issues related to SMTP, APIs, and email delivery .

• Analyse logs and infrastructure information to help identify the root cause of technical issues.

• Communicate technical findings clearly to customers and internal teams.

• Escalate complex technical and infrastructure issues to the appropriate team members.

What We're Looking For:

• Graduate in Computer Science, Information Technology, Networking, or a related field .

• Basic understanding of Linux and computer networking .

• Familiarity with DNS, TCP/IP, HTTP, and SMTP is an advantage.

• Comfortable troubleshooting basic hardware, software, and network issues.

• Strong interest in servers, cloud infrastructure, networking, and email technology .

• Basic command-line/Linux knowledge.

• Strong troubleshooting and problem-solving ability.

• Good written and verbal communication skills.

• Willingness to learn, take ownership of assigned tasks, and work closely with the technical team.

• Ability to understand technical problems and approach troubleshooting logically.

Good to Have:

• Exposure to AWS or other cloud platforms .

• Basic Shell or Python scripting knowledge.

• Understanding of APIs and webhooks .

• Familiarity with SPF, DKIM, and DMARC .

• Exposure to Linux servers, monitoring tools, or ticketing systems .

• Familiarity with Freshdesk or other technical support/ticketing platforms .

Internship → Full-Time Opportunity:

This is a 3-month paid internship with an opportunity to convert to a full-time role based on performance.

During the internship, we will primarily evaluate your:

• Technical learning and adaptability

• Troubleshooting and problem-solving ability

• Ownership and responsibility

• Reliability and consistency

• Communication skills

• Ability to learn and work independently on assigned tasks

• Ability to effectively collaborate with the infrastructure and support team

Successful interns may be considered for a full-time Infrastructure & Technical Support Engineer position at the end of the internship.

Who Should Apply?

This opportunity is ideal for fresh graduates or early-career candidates who are interested in building a career in:

• Infrastructure & System Administration

• IT Support

• Networking

• Email Infrastructure

• Cloud & Servers

• Technical Customer Support

If you're curious about how systems, networks, servers, and email infrastructure work and enjoy solving technical problems, we'd love to hear from you.

Interested candidates can apply through LinkedIn.