Customer Experience and Sales Associate

We are looking for a luxury-oriented customer enthusiast who has excellent communication skills, an understanding of consumer/customer service and is willing to do what it takes to make Andamen the best-loved men’s fashion brand in India. You will be the face of Andamen for your customers/audience on various aspects from order management, relationship management, sales, style guidance, research, and surveys. Your responsibilities: Be the direct point of contact for customers, to ensure exceptional experience and service standards Manage phone, email, Whatsapp, Instagram interactions to achieve defined SLAs Manage defined processed and SLAs in our ERP Keep all leakages – returns, exchanges, RTO’s and cancellations in the defined norms of the business Build deep knowledge of our product port