IT Support Engineer ( JP-192 )

Ziauddin University · Sukkur, Sukkur District; Sindh, Pakistan

Job Requirements

Qualification

• Must be BS in Computer Science

Experience

• Atlease 2-3 years of working experience having large scale with desktop support. Good communication and interpersonal skills. Must be able to bear the work pressure.

Job Description

• To Provide End User Desktop /Laptop / Network and Wifi support to ZiaUddin University employees based on Sukkur campus and resolve the user end issues timely.
• To configure Desktop systems / laptop and applications upon new induction.
• To provide basic IT guidelines to newly joined user.
• To ensure smooth running of applications at user desktop/laptop
• To provide printing and scanning support including basic printer diagnostics.
• To perform general preventive maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• To Troubleshoot network connectivity in a LAN/WAN environment
• To provide user data and application recovery.
• To configured Email account on Client Machines
• To provide remote support to university other campuses
• To deal with any new network based requisition with relevant department and ensure the feasibility/requirements and share report with line manager.
• To take services feedback with end users / departmental heads or quarterly basis and provide consolidated report to line manager.
• Actively participate and assist in managing different sessions at and any task given my line manager.
• To ensure all multimedia setups are updated and secure across the Sukkur campus.
• To provide daily support logs to line manager/management
• To maintain and timely update systems, IT assets inventory with tagging
• To work as a team player and update all ongoing/pending matters / concerns with line manager in order for running smooth university IT operations
• To perform any task, assigned by line manager and show can do attitude towards new tasks