Lead Front Desk Agent

Vail Resorts · United States

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.​ Other Employee Benefits

• Paid SICK time
• Paid PTO after 500 hrs.
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

• Starting Wage: $19.25/hr
• Employment Type: Summer Seasonal 2026
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

• Function as the team lead for the Front Desk staff and insure they are providing the required guest service according to brand standards and National Park Service standards.
• Assists other departments when necessary and keeps management informed of hotel activities and problems.
• Assists the management with requested administrative duties.
• Check guests into cabins in a courteous, efficient manner while using the Property Management System.
• Check guests out by accurately posting any necessary charges and payments in the Property Management System.
• Book activities and dining reservations for non-resident guests.
• Coordinates special requests; notifies Housekeeping and/or Maintenance Department of any items or complaints.
• Coordinates with Housekeeping to insure rooms are ready for guests by check-in; notifies housekeeping of room status changes.
• Provide guests with an orientation to the resort accurately answering their questions.
• Assists guest with making arrangements for dining and activities in Grand Teton National Park and the surrounding Jackson Hole area.
• Attentively and politely respond to all guest concerns or complaints and follow up to insure the guest has received a satisfactory resolution.
• Oversees billing issues and guest recovery refunds when necessary.
• Answers all phone calls to front desk and transfers calls or takes messages.
• Make walk-in reservations as necessary.
• Maintain cleanliness of the front desk area, back closet and lobby, including dusting, sweeping and refilling complimentary water station.
• Balance cash drawer and turns in balanced cashier audit at end of shift.
• Other duties as assigned

• 1 year previous hotel experience
• Supervisory experience preferred
• Valid US Driver’s License
• Experience with Word, Excel, Windows
• Experience with Property Management Systems
• Fluent in speaking, reading and writing English
• Ability to perform under pressure
• Strong communication skills
• Excellent people skills

• FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
• FREE Wi-Fi
• FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
• FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
• FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
• 40% retail discounts plus online ProDeals
• 20% grocery and restaurant discounts
• $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)