Office Administrator - North Carolina Solutions

Job DetailsJob Location: Wilmington, NC 28403Position Type: Full TimeEducation Level: High School/GEDSalary Range: $19.23 - $19.23 HourlyTravel Percentage: NoneJob Shift: DayWe are looking for an experienced Office Administrator who thrives in a fast-paced environment, enjoys solving problems, and understands that great administrative support is a critical part of great client care.

This is more than a traditional front-office position. As the Office Administrator, you will serve as a key operational partner to the Executive Director, Program Director, and Clinical Director, helping keep the clinic running smoothly across client services, billing, authorizations, staffing, quality assurance, HR, technology, and day-to-day operations.

You will be someone leadership can rely on to notice what needs to be done, take ownership, and jump in wherever support is needed.

Why Choose North Carolina Solutions?

We offer:

Competitive pay

Comprehensive benefits (health, dental, vision, Telehealth)

Paid time off + 9 holidays

Retirement plan options

Tuition reimbursement + free CEUs

Clinical supervision

Wellness & employee assistance programs

Mileage reimbursement for work related travel

Public Service Loan Forgiveness (PSLF) - eligible employer

Essential Functions:

Administrative Tasks of Client Services:

Manages new referral for potential clients.

Manages all aspects and details of patient services from intake through discharge

Verifies insurance

Schedules with appropriate provider

Oversees and advises on authorization status coordinating care with outside providers, as needed.

Quality Assurance:

Serves as support to all Quality Assurance Activities as needed by QA team members or as indicated by this staff position.

Administers internal satisfaction surveys.

Responsible for audits and QA monitoring from referring agencies.

Avatar Duties:

Inputs daily schedules of both clients and staff.

Coordinates with lead clinic staff on duty regarding client and staff scheduling issues.

Inputs correct billing codes.

Interacts with Medical Records (Health Information Systems [HIS]) to assure use of proper and updated reimbursement authorization forms and protocols as dictated by payer source and corporate office.

Assumes lead role in new employee processing from intake to orientation.

Serves as support to HIS and clinical staff in assuring staff activities are properly authenticated prior to billing.

Interacts with corporate HR to assure local personnel file content compliance under the direction of the Executive Director.

Manages all aspects and details of internal reports on billing status.

Maintains oversight of building needs, EOC, and company vehicle.

Coordinates and oversees petty cash, local account utilization, supply requisitions, and other office expenditures.

Monitors production based employee time and activity record. Analyzes and corrects Kronos time entry for staff.

Serves as integral support for basic IT activity and performance.

Fosters collaborative working relationships among members of the leadership and management teams and programs.

Other duties as assigned

QualificationsEducation, Experience, and Skills:

Required:

High school diploma or GED.

Strong administrative and organizational skills.

Excellent communication and customer service skills.

Ability to manage multiple priorities in a fast-paced environment.

Ability to maintain confidentiality and handle sensitive information professionally.

Typing speed of at least 40 words per minute.

Positive, respectful, and professional approach with clients, families, staff, and visitors.

Preferred:

Previous experience in healthcare, behavioral health, mental health, ABA, or a related setting.

Experience with insurance verification, authorizations, medical billing, or payer requirements.

Experience with electronic health records or healthcare information systems.

Experience supporting HR, payroll, quality assurance, or compliance functions.

Knowledge of ABA services and ABA billing.

Bilingual in English and Spanish.