Director, Patient Experience & Service Excellence

Essen Health Care · New york, United States

Essen Health Care is seeking a Director of Patient Experience in New York to lead a growing team and execute a comprehensive patient experience strategy. You will shape policies, drive dashboards, and partner with Compliance, Legal, and clinical leaders to improve patient satisfaction and outcomes.

The role emphasizes turning data into action, improving online reputation, and guiding service recovery while maintaining the highest standards of patient care across Essen’s multi-site network.