Cisco Unified Communications Administrator (Top Secret Clearance w/SCI eligibility)

American Systems · United States

Join AMERICAN SYSTEMS , an employee-owned federal contractor , is seeking a highly skilled Lead Cisco Unified Communications Manager (CUCM) Administrator to lead the administration, optimization, and modernization of enterprise Cisco unified communications environments supporting mission critical operations in Wahington, DC .

In this role, you will provide technical leadership for complex voice, video, and collaboration systems, ensuring secure, reliable, and high performing communications capabilities across the organization.

This position includes a $5,000 Sign-on Bonus on top of a comprehensive compensation package!

As a Cisco Unified Communications Manager Administrator with AMERICAN SYSTEMS, you will have the opportunity to do the following:

• Take charge of the design, deployment, and optimization of mission-critical communication systems.
• Provide strategic guidance to the team, while driving system improvements across a global footprint.
• Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
• Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
• Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
• Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
• Develop and enforce UC security policies to ensure compliance with DoD standards.
• Mentor and guide junior team members, fostering skill development and technical excellence.
• Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
• Maintain and update operational documentation, including system architecture diagrams and technical guides.
• Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.

• Active Top Secret clearance with SCI eligibility
• Bachelor's degree in Technical Field ( additional experience and/or certifications may be considered in lieu of a degree )
• 8 - 10 years of relevant networking or systems administration experience
• Current Security+ CE or equivalent DoD 8140 IAT Level II or III certification
• Demonstrated success managing enterprise scale Cisco Unified Communications systems , preferably in a DoD environment
• Demonstrated knowledge of:
  • Cisco Unified Communications Manager
  • Cisco Unity
  • Voice Gateways
  • Cisco VTC codecs
  • VoIP endpoints
  • Telepresence Management Server
• Strong understanding of:
  • VoIP protocols , including SIP , H323 , and RTP
  • QoS principles
• Experience integrating unified communications systems with third party platforms , such as Microsoft Teams
• Experience with at least three of the following:
  • Cisco Meeting Server
  • Cisco Meeting Manager
  • Telepresence Management Suite
  • Cisco Expressways
  • vBrick
  • Vyopta
• Exceptional leadership , communication , and troubleshooting skills
• Advanced Cisco collaboration certifications , such as CCNP Collaboration or CCIE Collaboration , are a plus.