Customer Service Administration Assistant - New Home Builder

Customer Service Administrative Assistant The Customer Service Administrative Assistant at The Olson Company must be a flexible problem solver who can provide support to the Senior Vice President of Homeowner Satisfaction and the Sr. Vice President of Construction. This position will coordinate all aspects of the Homeowner Satisfaction process and provide assistance to the Construction and Operations departments. Essential Job Functions (Customer Service/Homeowner Satisfaction): Manage the homeowner information system (Buildtopia) Process and address all incoming Homeowner Service Requests in an expeditious manner Answer homeowner phone calls and/or emails as needed Answer company mainline phone calls and/or emails as needed Process and send new homebuyer data to Eliant Survey Systems on a monthly basis Follow up with utility companies to confirm homeowner transfers as needed Maintain all homeowner files, keeping them organized at all times and always up-to-date Process all Field Directive Order's in JD Edwards for the Homeowner Satisfaction Team Utilize DocuSign program as needed for the Homeowner Satisfaction Team Act as a liaison to the Homeowner Satisfaction Team and all other departments Attend, support and participate in Community Team and Homeowner Appreciation events as needed Acquire and distribute necessary day-to-day supplies for the Homeowner Satisfaction Team as needed Essential Job Functions (Construction