Customer Success Executive

upGrad International · Maharashtra, India

upGrad Job Title: Learner Success Mentor Location:

Mumbai Marol

Employment Type: Full Time Job

Description We are looking for a dedicated and student-focused Learner Success Mentor to support and guide our learners throughout their program journey. The ideal candidate will have a passion for mentorship, excellent communication skills, and a strong sense of ownership to help learners stay on track and successfully complete their programs.

Key Responsibilities

Resolve day-to-day learner queries and ensure timely closures in line with defined SLAs

Actively mentor learners by providing motivation, academic guidance, and goal-setting support Communicate weekly milestones to learners through email, WhatsApp, or phone calls

Regularly review learner engagement data and update mentorship strategies accordingly

Manage multiple learners efficiently and support them in identifying their key strengths and areas of growth

Skills Required

Strong active listening skills to understand learner concerns effectively Excellent English proficiency-both spoken and written

High degree of customer centricity to meet learner expectations and deliver a positive experience

Ability to manage time, multitask, and maintain consistent communication

Qualification

Graduate in any discipline

Prior experience in mentoring, customer success, or academic support is a plus

Work Details

6-day work week

Weekends mandatory (remote/WFH on weekends)

1 weekly off (weekday)