Retention Sales Adviser

£26,227 base salary | OTE £40,000 | Edinburgh Office 31 days holiday | Private Healthcare | Enhanced Pension | Gym & Retail Discounts

Is this your next job Read the full description below to find out, and do not hesitate to make an application.
Great with customers? Love turning a difficult conversation into a positive outcome? As a Loyalty Advisor , you'll be part of our Customer Loyalty team , speaking with customers who are considering leaving or changing their service. You'll get to the heart of what they need, confidently handle objections and find the right solution to keep them connected with GoFibre.
You'll enjoy
31 days' holiday
Private healthcare
Enhanced pension scheme
Gym & retail discounts
Employee wellbeing support
What does a typical day look like?
Speaking to customers who are considering cancelling or changing their GoFibre service
Understanding what's driving their decision and finding the right solution
Handling objections with confidence, clarity and a calm approach
Explaining the value of GoFibre's products and services
Identifying opportunities to upsell relevant packages and services
Building trust and delivering a brilliant customer experience
Keeping accurate records of conversations and outcomes
Working towards retention, commercial, customer satisfaction and productivity targets
What we're looking for
Experience in retention, sales or customer service
Confident communication and listening skills
A natural ability to build rapport with customers
Comfortable handling objections and challenging conversations
Confidence working in a fast-paced, target-driven environment
Problem-solving skills and the ability to think on your feet
Passionate about delivering great customer service
Why GoFibre?
We're building something special. At GoFibre, we're on a mission to bring fast, reliable full fibre broadband to communities across Scotland and the North of England.
You'll be part of a growing business where you can make a real impact, develop your career and help make sure our customers continue to get great value from their GoFibre service.
Ready to apply? xrexnqw
Whether you've worked in retentions, sales, customer service, contact centres or another target-driven customer role , we'd love to hear from you.
We welcome applications from people of all backgrounds, experiences and communities, and we're happy to make adjustments throughout the recruitment process to support you.
Apply today and help us keep our customers connected to what matters most.