Customer Success Specialist

Customer Success Specialist
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The Catalyst Corporation | Oak Brook, ILFull-Time | Paid Training | W-2 Position | In-PersonThe Catalyst Corporation is hiring a motivated, customer-focused Customer Success Specialist to join our growing team in the Oak Brook, IL area. This position is ideal for someone who enjoys working with people, building strong customer relationships, and contributing to a positive customer experience.As a Customer Success Specialist, you'll work directly with customers in a face-to-face environment, helping answer questions, provide information about client products and services, and ensure each interaction is professional and helpful. You'll also work closely with the team to support customer acquisition, satisfaction, and retention.What You'll DoEngage with customers through professional, face-to-face interactionsProvide information about client products, services, and current promotionsAnswer customer questions and help identify appropriate options based on their needsAssist with customer acquisition and enrollment when applicableBuild positive relationships that encourage customer satisfaction and brand loyaltyTrack customer interactions and maintain accurate informationWork alongside team members to meet customer service and performance goalsParticipate in ongoing training and professional developmentWhat We're Looking ForStrong communication and interpersonal skillsCustomer-focused and comfortable working directly with the publicPositive, professional, and goal-oriented attitudeStrong problem-solving xzbcwsv and organizational skillsAbility to work effectively both independently and as part of a teamPrevious customer service, retail, sales, or client-facing experience is helpful but not requiredFull-time availabilityWhat We OfferPaid trainingW-2 employmentOngoing coaching and mentorshipSupportive, team-oriented work environmentOpportunities for professional growth and advancementThis is a full-time, in-person customer-facing position in the Oak Brook, IL area.