Assistant Manager - International Collaborations, Compliance & Incoming Student Mobility

FLAME University · India

Responsibilities

Incoming Student Mobility & Pastoral Care

• Pre-Arrival Management: Act as the primary liaison for nominated and accepted incoming international students, providing pre-departure guidelines, packing lists, and travel logistics.
• Onboarding & Orientation: Design, execute, and be the first point of contact for comprehensive orientation programs tailored to international students, helping them acclimatize to campus, the academic system, and local culture.
• Academic Coordination: Assist incoming exchange students with initial course mapping and registration in coordination with the Program Office and Dean of Programs.
• Student Support: Serve as a continuous resource for international students on campus life, accommodation queries, and cultural adjustment throughout their stay. Meet them on a fortnight basis to ensure any concerns or needs are addressed promptly, so students have access to campus support services, mental health and well-being, and academic support.

FRRO, Visa & Regulatory Compliance

• Immigration Liaison: Serve as the subject matter expert on Indian student visa regulations, guiding prospective and current international students through applications, renewals, and conversions, from their home countries.
• e-FRRO Management: Oversee the institutional e-FRRO portal, guide incoming students through mandatory registration upon arrival, and ensure Residence Permits (RP) are processed within statutory timelines (C-Forms within 24 hrs & S-Forms within 14 days).
• Form C & Form II (S Form) Compliance: Ensure 100% compliance with local immigration law through timely filing of Form C (arrival/departure of foreigners) and Form II / S Form (student tracking).
• Study in India (SII) Portal: Ensure approvals for International students, and coordinate with the Registrar's Office, Admissions, and Outreach for student requirements.
• Troubleshooting: Proactively resolve administrative bottlenecks on visa renewals; act as primary contact for the local Pune FRRO office and the SII Helpdesk.

Institutional Coordination

• Cross-Departmental Collaboration: Understand the guidance of the Director of the International Relations Office, the incumbent will work closely with the Program Office, the Registrar's Office, and campus housing to ensure a seamless flow of data on international student enrolments, statuses, and course timelines.
• Record Keeping: Maintain meticulous, audit-ready databases of all international student passports, visas, FRRO certificates, and enrolment documents. This would be a major requirement for all reports and accreditation purposes.
• IQAC Repository: Be the single point of contact for all IQAC related data and report requirements.
• Reporting & Documentation:
• Reporting: The incumbent would be expected to produce monthly reports on the current and prospective International/OCI students on campus, and track any visa, or resident permit renewals.
• Manage and meticulously revise MOUs, and collaboration documents.

Qualifications

• Bachelor's degree in International Relations, Education Management, Business Administration, or a related field (Master's preferred).
• 1 to 3 years of hands-on experience in higher education, specifically in international student services, mobility programs, or university admissions.
• Proven, practical experience operating the e-FRRO portal and a strong understanding of Indian immigration law for foreign students. Experience with the Study in India (SII) portal is highly preferred.