Maritime SaaS CSM - Trading & Shipping

Windward · Houston, United States

Windward, a leading Maritime AI company, is hiring a Customer Success Manager to serve global enterprise clients in the Trading & Shipping sector. You will own onboarding, adoption, retention, and growth, manage renewals, and coordinate with Sales, Product, and Support to drive expansion.

Travel roughly 30% is expected, with a focus on delivering value and building long-term relationships. The role requires 4+ years in Customer Success or Account Management, SaaS experience with enterprise