Patient Navigator (clinical experience preferred) - Pulmonary - Center City

Patient NavigatorThe Patient Navigator serves as a liaison for Jefferson patients. Specifically, the Patient Navigator will work with physicians and staff to ascertain the appropriate services the patient needs; schedule the patient appointments with multiple departments; and follow up with the patient to assure compliance. The Patient Navigator supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors.Job DutiesInteracts with co-workers, visitors, and other staff consistent with the values of Jefferson.Schedules patients for all visits undergoing future careAdministers screenings and intake assessments as neededMonitors treatment plan adherenceTriages patient phone callsCoordinates inpatient care as neededDevelops, maintains, updates community resource listGreets and interacts with patients/visitors in a professional manner, on phone or in person.Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.Other duties as requested or assigned.Minimum Qualifications3 years of experience in a medical office requiredMust be able to communicate courteously with patients and/or visitors.Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.Leadership skills to include proactivity and problem solving.Ability to establish and develop positive and collaborative relationships.Preferred QualificationsBachelor's Degree in psychology, health administration or other related fields from an accredited college/universityEpic experience preferredAdditional Qualifications Physical Demands Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.