Associate – Product Support

ROLE PURPOSE To provide timely and effective product support by resolving customer issues, configuring systems and devices, collaborating with cross-functional teams, and delivering a seamless customer support experience . CORE RESPONSIBILITIES Owns Technical Support & Troubleshoot ing – Provide Level 1 support, troubleshoot issues, and configure products and devices. Drives Ticket & Escalation Managem ent – Manage ticket lifecycle, prioritize issues, and coordinate timely escalations. Maintains Configuration & Product Excelle nce – Ensure accurate system configurations, documentation, and product knowledge. Accountable for Customer Support & Cross-functional Collaboration – Deliver seamless customer support while partnering with internal teams for effective resolutions. KEY RESPONSIBILITI