executive assitant / customer relation

Jagat jewels · India

Company Description Jagat Jewels is a growing jewelry brand with a focus on quality craftsmanship, thoughtful design, and personalized customer service. The company offers a diverse range of contemporary and traditional jewelry pieces to a broad customer base. Team members work closely with clients to help them select and customize jewelry that matches their preferences and occasions. Jagat Jewels values professionalism, integrity, and strong relationships with customers and partners. The work environment encourages collaboration, attention to detail, and a commitment to delivering a refined customer experience.

Role Description This is a full-time, on-site Executive Assistant / Customer Relations role based in Delhi, India. The role involves managing executive calendars, coordinating meetings, organizing travel arrangements, and preparing expense reports and basic documentation. The Executive Assistant / Customer Relations professional will handle incoming calls and messages, greet visitors, and serve as a key point of contact for clients, ensuring timely responses and a positive experience. Daily tasks include maintaining records, supporting day-to-day office operations, assisting with follow-ups to vendors and clients, and coordinating with internal teams to address customer queries. The role also includes gathering customer feedback, helping resolve issues, and supporting executives in planning customer engagement initiatives.

Qualifications

• Candidates should possess strong Executive Administrative Assistance and Executive Support skills to manage schedules, meetings, and executive communications effectively.
• Candidates should possess Administrative Assistance and Expense Reports skills to handle documentation, record keeping, and basic financial reporting accurately.
• Candidates should possess excellent Communication skills, including clear spoken and written communication, active listening, and professional phone and in-person etiquette.
• Proficiency with office productivity tools (such as email, calendars, spreadsheets, and presentation software) and basic record management systems is beneficial.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment are essential.
• Previous experience in executive support, customer service, or a similar administrative role is preferred; experience in retail or jewelry is an advantage.
• A bachelor’s degree or equivalent qualification in business, administration, or a related field is beneficial.
• Demonstrated professionalism, reliability, and the ability to work collaboratively with diverse teams and clients are important for success in this role.
• fluent in english
• should be able to coordinate , follow up and set reminders
• social media knowledge