Regional Operations Manager

Ridhira Group - Building World's largest Wellness Communities · India

Regional Operations Manager – Spa & Wellness (Multi-Unit Operations)

Location: Hyderabad (Travel Across India)

Company: Ode by Ridhira

About Ode by Ridhira

Ode Spa / Ode Maison is one of India's fastest-growing luxury wellness brands and the wellness arm of the Ridhira Group. With 16+ premium locations and an expanding member base, we are rapidly growing across airports, luxury hotels, premium malls, and high-street destinations.

We're looking for a highly driven Regional Operations Manager to lead multiple spa locations, drive profitability, elevate guest experience, and support our expansion journey.

Role Overview

This is a hands-on, field-intensive leadership role responsible for managing the day-to-day operations, profitability, service excellence, and team performance across multiple spa centres.

If you enjoy being on the floor, coaching teams, improving business performance, and driving operational excellence, we'd love to connect.

Key Responsibilities

• Own the complete P&L for assigned spa locations, including revenue, cost control, EBITDA, and profitability.
• Drive revenue growth through membership sales, renewals, upselling, cross-selling, and improved customer conversion.
• Improve key operational metrics including ABV, therapist productivity, utilisation, occupancy, and guest retention.
• Ensure strict compliance with SOPs, treatment protocols, hygiene standards, guest safety, and service quality benchmarks.
• Monitor customer satisfaction through NPS and mystery audits while maintaining exceptional guest experiences.
• Recruit, train, mentor, and manage therapists and front office teams while controlling attrition and improving productivity.
• Manage operations across different business formats including airport, hotel, mall, and high-street locations.
• Oversee inventory, retail products, linen management, procurement, and shrinkage control.
• Ensure statutory, lease, GST, and operational compliance across all assigned centres.
• Support new spa launches, pre-opening activities, fit-outs, and operational readiness.

Preferred Candidate Profile

• 6–10 years of experience in multi-unit or cluster operations.
• Background in Spa, Salon, Wellness, Aesthetic Clinics, Premium Retail, Hospitality, or Consumer Services.
• Experience managing 3 or more outlets with full P&L responsibility.
• Strong understanding of membership or subscription-driven business models.
• Comfortable travelling 60%+ across locations.
• Hands-on leadership style with excellent operational execution.
• Strong analytical skills with experience using POS, CRM, dashboards, and roster management systems such as Zenoti, Zoho, or similar platforms.

Preferred Experience

• Airport, hotel, mall, or premium retail operations.
• Managing teams of 50+ employees.
• Experience in pre-opening and new unit launches.

Spa & Wellness: VLCC, Kaya, Kaya Skin Clinic, Enrich Salons, Lakmé Salon, Naturals, Jean-Claude Biguine, Four Fountains, Tattva Spa, O2 Spa, Ode Spa

Aesthetic Clinics: Oliva, ClearSkin, Skinnovation, Vivify

Premium Multi-Unit Retail (Preferred): Starbucks India, Domino's, Third Wave Coffee, Cult.fit and similar multi-location consumer businesses.

Interested candidates can share their updated CV through LinkedIn Easy Apply or connect with us directly.

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Apply Now

Email your CV: anusha@ridhira.com

WhatsApp your CV: +91 73866 88223