Customer support representative -(us shift)

Animaker Inc. · Chennai, India

ANIMAKER PROFILE:

We have over 25 million users from 170 countries; We have Fortune 500 companies like Wal-mart, Ford, GM, GE, Microsoft, Google, Unilever etc.. as our notable clients.

Your revolves around: Providing high quality support via email, live chat, and call, helping our customers troubleshoot and resolve any issues that arise Partner with our engineering team to find and fix bugs before they impact our customers Work in coordination with the sales team and customer success team to provide product-based support to them Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams Provide product training & demos to internal and external customers

You will be a BEST fit if you have:

Exp - 3 - 6 Years in the field of Customer support Fluent in English with excellent listening, verbal and written communication skills Ability to extract, analyze and report on data; knowledge of database tables & SQL Demonstrated ability to organize and create structure out of sometimes ambiguous problems Excellent critical thinking skills with an ability to find creative solutions Experience in Saa S or other tech startups a plus Customer-first attitude with strong sense of empathy and excellent follow-up skills Able to work in rotational shift

Other Information :

Shift timing - 6pm to 3am

Region - US