Instructional Designer (Indianapolis)

Instructional Designer (QSR / Operations Training) Location: Remote/Hybrid in a main Steak n Shake Market Department: Learning incorporate video and interactive learning Evaluate training effectiveness using feedback, LMS data, and field metric Partner with Operations to pilot, refine, and roll out training program Visiting restaurants to observe operations, validate effectiveness, and gather feedback Qualificatio ns Bachelor’s degree in Instructional Design, Education, or related field, Master’s degree plus5+ years instructional design experience (QSR, retail, or hospitality preferred) 5+ years’ experience training frontline hourly teams and managers Proficiency (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond) Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines Data driven mindset with the ability to evaluate learning impact using Kirkpatrick type frameworks Knowledge of food safety standards, QSR standards, and hospitality principles Additional Details You are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando Average 5% travel for field observation, analysis, and implementation evaluation Passion for operational excellence and learner-centered design Role is fast-paced, operations-driven with high visibility and impact Opportunity to directly influence guest experience, team performance/retention About Steak n Shake Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.