Shift Leader

Wingstop - FWS · United States

Shift LeaderJoin Our Team At Thacher Restaurant Group, we believe our people are just as important as our wings. We're committed to creating an environment where team members feel valued, challenged, and supported as they grow their careers. Whether this is your first job or your next leadership opportunity, you'll have the opportunity to learn, develop, and make an impact every day.Position Summary As a Shift Leader at Thacher Restaurant Group, you'll help lead daily restaurant operations while creating a positive experience for both guests and team members. You'll support the General Manager and Assistant Manager by leading shifts, coaching team members, maintaining operational standards, and ensuring every guest receives exceptional service. This is an important leadership role that prepares you for future growth within our company.What We're Looking ForPositive attitude and leadership mindsetAt least 1 year of restaurant, retail, or leadership experience preferredFood Handler CertificationExperience using a Point of Sale (POS) system preferredStrong communication and problem-solving skillsReliable attendanceAvailable to support business needsWhat You'll DoLead daily shift operations and support restaurant performance.Coach and encourage team members during each shift.Lead by example and promote a positive team culture.Deliver exceptional guest service and resolve guest concerns professionally.Ensure food safety, cleanliness, and operational standards are maintained.Monitor ticket times and help deliver orders within quoted readiness times.Ensure safety procedures are followed to keep teams and guests safe.Support cash handling and ensure company procedures are followed.Assist with opening, closing, and shift changing responsibilities.Communicating restaurant needs and maintenance concerns management.Help train and develop new team members.Step into any position as needed to support the success of the restaurant.What Makes You SuccessfulYou lead with integrity and respect.You communicate clearly and confidently.You remain calm in a fast-paced environment.You enjoy coaching and developing others.You solve problems quickly and effectively.You hold yourself and others accountable.You create a positive experience for guests and team members.Training & DevelopmentComplete all required training.Successfully complete required certifications.Participate in ongoing leadership development.Continue building the skills needed for future management opportunities.Physical RequirementsStand and walk for extended periods.Lift, carry, push, or pull up to 50 pounds, with or without reasonable accommodation.Frequently bend, reach, squat, twist, and kneel.Work in a fast-paced restaurant environment.Operate restaurant equipment safely.Why You'll Love Working HereMedical, Dental & Vision Insurance401(k) with Company MatchPaid TrainingFree Shift MealCareer Growth OpportunitiesInternal Promotion OpportunitiesGrow With Us At Thacher Restaurant Group, we believe great leaders are developed from within. The Shift Leader role is designed to prepare high-performing team members for Assistant Manager opportunities through hands-on leadership experience, coaching, and operational development.