L&H Benefits Assistant Account Manager

Employee Benefits Assistant Account Manager The Employee Benefits Assistant Account Manager role assists the account team with customer service, marketing, and reporting responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to daily client requests, including (but not limited to): Process policy changes and other employee benefit plan information requests from clients. Help to resolve claim questions. Assist clients and members with benefit coverage questions. Respond to Broker of Record requests. Assist employer groups with billing issues and questions. Manage client information within the Stephens agency management system: Obtain policy information, enrollment status, marketing and rate data from insurance companies, as well as any other information required by clients and team members. File all communications, client documents, and plan information in the shared file structure. Keep all client records up to date. Assist with the development of client deliverables, including (but not limited to): Develop client specific employee benefit communication materials. Assist with health plan surveys for clients. Assist with the collection, auditing, and distribution of health plan performance reporting for self-funded clients. Assist with annual stewardship reporting for self-funded clients. Source