Customer Service Representative

Atkore · United States

Customer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: We are currently searching for a Customer Service Representative to be based out of Harvey, Illinois. Reporting to the Inside Sales Manager, this person will be responsible for handling all aspects of customer service and will work closely with customers and teammates within Atkore’s Mechanical business unit. The ideal candidate will have at least 5 years’ customer service experience. Bachelor’s degree is preferred but not required. What you'll do:

• Lead the overall productivity initiative strengthening year over year.
• Handle all aspects of customer service, including entering, tracking and

• Assist in reviewing and controlling the finished goods inventory level.
• Complete invoices; process deductions; coordinate movement of raw material

• Interact with internal departments and outside processors as needed.
• Assist on projects as needed.
• Crosstrain into other desks for coverage.
• Assist customers in our customer portal with set up and navigating through

• Proficiency in Excel and Microsoft Word.
• Strong oral and written communication skills.
• Strong mathematical skills.
• Ability to work independently and/or with little supervision in a team

• Ability to effectively negotiate in stressful situations.
• Ability to handle multiple projects and meet deadlines.
• Ability to maintain a positive attitude.
• Experience with AS400 and SAP Systems strongly preferred.
• All associates must embrace and foster an environment that supports our core

• Bachelor’s degree preferred.
• Minimum of five years customer service experience where customer is serviced

• Continue with a detailed classroom and side by side training with your peers.
• Being to process daily tasks to ensure familiarity with training.
• Being to respond to customer emails while assisting in daily coverage.

• Own daily activities and responsibilities that cover the business.
• Be fully trained and functional in your position.
• Be fully fluent in Atkore core values and business system to provide first

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Paid Time Off
• Paid holidays
• Any leave required under federal, state, or local law