Team lead

AM Infoweb · Pune city, India

Key Responsibilities

• Lead, coach and mentor a team of Customer Support Executives.

• Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.

• Conduct huddles, feedback sessions and performance reviews.

• Handle customer escalations and ensure timely resolution.

• Prepare daily/weekly MIS reports.

• Coordinate with QA, Training, HR and Operations.

• Build a positive, high-performance team culture. Eligibility

• Minimum 1 year of on-paper Team Leader experience (Mandatory).

• International BPO / International Voice background.

• Graduation is Mandatory.

• Excellent communication and people management skills.

• Immediate joiners preferred.