Customer service representative

Job Title: Language Interpreter – English + Punjabi
Department: Customer Support / Language Services
Location: Sector 98, Noida
Job Type: Full-time
Shift: US Shift (Rotational) PST Time
Joining Date: 10th August, 2026
Job Summary: We are seeking a skilled and experienced Language Interpreter fluent in English + (Second Language) to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U. S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.
Key Responsibilities:
• Provide real-time, consecutive or simultaneous interpretation between English and Punjabi Language during customer calls.
• Assist U. S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. • Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
Required Skills & Qualifications:
• Fluency in English and Punjabi Language – spoken
• Minimum 1-2 years of experience in an international call center, preferably dealing with U. S. customers.