Portfolio Manager

Role Details: As a Portfolio Manager, you will be responsible for driving portfolio growth, customer engagement, retention, profitability and lifecycle management. The role involves developing customer-centric strategies, managing portfolio campaigns, identifying growth opportunities, and leveraging analytics to enhance activation, spends, retention and overall portfolio performance. You will work closely with cross-functional teams including Analytics, Risk, Product, Digital, Operations, Marketing and Partnerships to deliver strategic business objectives. Job Responsibilities: Drive portfolio growth and profitability through data-driven customer lifecycle strategies Monitor and manage key portfolio metrics including activation, spends, engagement, retention, yield and revenue Design and execute customer engagement, usage stimulation, reactivation and retention campaigns Develop targeted portfolio strategies for customer acquisition cohorts and lifecycle segments Analyse customer behaviour, campaign efficacy and portfolio performance to identify growth opportunities Collaborate with Analytics teams to generate actionable insights and drive business decision-making Work with Product, Risk and Digital teams to enhance customer journeys and improve customer experience Manage merchant, network and partnership-led offers to drive customer engagement and spends Conduct competitor benchmarking and identify opportunities to strengthen product propositions Prepare portfolio reviews, business cases, management presentations and executive performance updates Drive cross-functional execution of strategic initiatives and ensure timely delivery of business outcomes Ensure adherence to regulatory, compliance and governance requirements across portfolio programs