Team Lead

Key Responsibilities • Lead, coach and mentor a team of Customer Support Executives. • Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets. • Conduct huddles, feedback sessions and performance reviews. • Handle customer escalations and ensure timely resolution. • Prepare daily/weekly MIS reports. • Coordinate with QA, Training, HR and Operations. • Build a positive, high-performance team culture. Eligibility • Minimum 1 year of on-paper Team Leader experience (Mandatory). • International BPO / International Voice background. • Graduation is Mandatory. • Excellent communication and people management skills. • Immediate joiners preferred.