Room Attendant

The Hosteller · Delhi, India

Job role: Housekeeping Attendant

Location: North India

Department: Hotel operations

Job experience: 1-5 years

Job brief

The housekeeping executive/associate shall be responsible for maintaining the cleanliness of the hotel/backpacker hostel including rooms, lobbies, public areas, restaurants and all spaces ensuring the highest standards of hygiene, cleanliness, and service as per company defined guidelines.

Key responsibilities

• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company's operational standards
• Understanding the nuances of managing a hotel under a brand network
• Understanding of cleaning and sanitisation procedures
• Ensuring various spaces in the hotels are timely cleaned, sanitised and prepared for incoming guests
• Maintaining cleanliness of public areas such as lobbies, restaurants, restrooms, receptions, etc.
• Understanding of various cleaning agents, equipments, materials, supplies, etc.
• Reporting maintenance and safety issues promptly
• Following health and safety regulations and sanitation policies
• Conducting regular audits to ensure compliance with standard operating procedures (SOPs)
• Coordinating with the front desk and kitchen departments as required
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances

Qualifications

• Min. qualification - 12th pass or diploma in hospitality
• Min. 1 year of experience in a hotel, hostel, guest house, etc.
• Outstanding communication, interpersonal & time-management skills
• Flexible to relocate anywhere in northern India
• High attention to detail