Junior Travel Consultant

Tumodo · India

What We Do

Business travel is challenging; we make it simple. We're a global tech startup changing how organizations experience travel. One platform for bookings, expenses, travel policies, approvals, and insights with seamless integration into HR and Finance systems. Tumodo is growing fast by solving what slows teams down – travel friction.

What We're Looking For

We are looking for a detail-oriented Junior Travel Consultant to join our growing team in Bangalore, India. This is a non-client facing role where you will support the Customer Support team by handling critical back-office workflows, coordinating with internal departments and external suppliers, and ensuring smooth operational execution. If you get satisfaction from untangling logistics and making complex trips look effortless from the outside, this role is built for you.

What You'll Do

• Support the Customer Support team by managing non-client-facing workflows and operational tasks.
• Liaise with colleagues from other departments, as well as external suppliers including airlines, hotels, and other travel providers, to complete tasks efficiently.
• Perform hotel pre-checks and ensure accuracy of bookings.
• Validate GST for the India market in compliance with local requirements.
• Monitor and manage operational queues to ensure timely processing.
• Correct incorrectly reported transactions on the platform.
• Manually update airline and hotel booking information (e.g., adding frequent flyer numbers or other mandatory data to NDC bookings).
• Handle payment workflows for non-contracted suppliers, including coordination with suppliers, Finance, and other internal teams.
• Process refunds accurately and within agreed SLAs.
• Ensure operational processes are completed in accordance with company procedures and quality standards.
• Escalate issues proactively when delays or risks are identified.

Requirements

• Minimum 2–3 years of experience in corporate travel operations, travel support, or a similar back-office travel role.
• Experience working with air, hotel, and ancillary travel bookings.
• Excellent written and spoken English.
• High level of attention to detail with the ability to identify and resolve booking discrepancies.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Comfortable working with multiple systems and following detailed operational procedures.
• Proficient in Microsoft Office, particularly Excel.
• Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field is preferred.

Nice-to-Have

• Prior experience with GST validation for the India market.
• Exposure to Freshdesk, CRM/ticketing systems, or similar workflow management tools.
• Knowledge of airline ticketing, hotel booking processes, refunds, and supplier communication.
• Experience in a 24/7 travel operations or customer support environment.
• Understanding of corporate travel policies and online booking tools.

Benefits of Working at Tumodo

• Competitive compensation and comprehensive benefits
• Opportunities for growth and career advancement
• A positive, collaborative work environment
• Be part of an innovative and rapidly growing SaaS scaleup with a global presence
• Work with a team and leadership that is invested in your development and success
• Flexible and fast-evolving culture
• See the direct impact of your work across the company and help shape its future

Our Journey & Momentum

Since our founding in 2023, we’ve built an intuitive, automated platform trusted by over 300 companies, connected to 500+ airlines and offering 2 million+ accommodation options. With an ambitious roadmap to expand our global market presence into Europe and the US next, Tumodo is on a rapid growth trajectory. Join the team that is taking on the world's second highest controllable expense for companies after payroll - business travel.

At Tumodo, diversity, inclusion, and open collaboration are at our core. We believe that a team with different backgrounds, perspectives, and experiences drives both innovation and long-term success.

As an equal-opportunity employer, we welcome applicants from all walks of life and foster a respectful, supportive work environment where everyone can thrive.